Store Policy

Product Use & Responsibility

By placing an order, you agree to the following:

• You’ve read the product description and understand what’s included.

• Adult supervision is required during all activities.

• While every activity in SproutBox has been carefully selected and tested to be developmentally appropriate and low-risk, it’s essential that all activities are supervised by an attentive adult.

• All sales are final unless the item is damaged or incorrect upon arrival.

Customer Care

We're here to help! Whether you have a question about your order, an activity, or just want to share feedback, we’d love to hear from you.

Email us at hellosproutbox@gmail.com and we’ll get back to you within 1–2 business days.

Privacy & Safety

Your privacy matters to us. Any personal information you provide during checkout (like your name, address, or payment details) is kept secure and confidential.

We will never share your information with third parties, and we use encrypted payment systems to ensure your data is protected.

We also take the safety of your children seriously. All activities are designed with age-appropriate materials and include safety tips to ensure a fun and safe playtime.

Wholesale Inquiry

Interested in stocking Sprout Boxes or ordering in bulk for an organization, school, or event?

We’d love to chat! Please email us at hellosproutbox@gmail.com with your request and we’ll be in touch with more information.

Payment Methods

We use a secure and trusted payment gateway to provide a smooth and reliable checkout experience. The following payment options are accepted:

• Visa

• Mastercard

• American Express

• Apple Pay

• Samsung Pay

All payment details are fully encrypted and securely processed. Should you encounter any issues during checkout, please do not hesitate to contact us.

Please note: Cash on Delivery is not available.